Get in Touch With the Spinaud Team
Our support team is available 24/7 by live chat, phone, WhatsApp or email. Send us a message about your account, a payment or a promotion and we aim to reply within minutes.
Contact Information
Four direct routes to the Spinaud support team, each staffed and responsive.
The Spinaud support team is reachable through four channels: live chat, WhatsApp, email, and phone. You can pick whichever fits your situation, and every route connects to the same trained staff. They handle queries across all products on the platform, from slots and live casino to sports betting, esports, and poker, and are familiar with AUD accounts, deposit methods from TRON to Paysafecard, and the full range of bonuses Spinaud offers.
Open a chat window from any page on the Spinaud site. You connect to a live agent in real time, with no need to wait for a callback or an email reply. This channel is the fastest option for urgent matters: login problems, payment delays, or questions about an active bonus. It runs 24 hours a day, seven days a week.
The WhatsApp line suits players who prefer to sort things out on their phone rather than a desktop browser. It works exactly like a standard chat thread, keeps a full written record of the conversation automatically, and runs at a response pace close to live chat during staffed hours. A practical option when you are on the move or mid-session on mobile.
Email is the right channel for detailed queries: document submission for verification, bonus disputes, withdrawal questions, or formal complaints. You can attach screenshots and transaction references directly to the message, which speeds up the review. Replies typically arrive within one business day, though turnaround may be shorter during lower-traffic periods.
The phone line connects you directly to a support agent by voice, which can cut through back-and-forth faster than chat for complex account matters. Identity verification queries and step-by-step troubleshooting often go more smoothly over a call. The current support number is displayed in the footer on every page of the site.
Get in Touch with Spinaud
Four channels, one team - pick the option that fits your situation
We run four contact channels so there is always a direct route to our support team, regardless of what you are dealing with. A delayed Bitcoin withdrawal, a question about a Pragmatic Play bonus, a verification request at midnight - every issue gets handled by a real agent who knows the platform.
Pick the channel that suits your situation. Live chat connects you within seconds and works well for time-sensitive matters. Email is better when you need a documented conversation or want to attach a screenshot from a session that went sideways.
Our support line is open for callers who prefer talking through a problem in real time. It works well for account verification, payment disputes, and any situation where a text thread would drag on too long. No scripted loops, no unnecessary transfers between departments.
Write to us when a detailed explanation is easier than a chat exchange. We handle document requests, transaction histories, and responsible gambling queries over email. Attach any relevant screenshots, name your account, and expect a reply within a few hours.
The fastest option we offer. Click the chat icon at any hour and reach an agent who can check your Visa or Neteller deposit status, confirm a USDT withdrawal, or walk you through the wagering terms on the 100% welcome bonus without delay.
Message us on WhatsApp from your phone when opening a browser is inconvenient. It is a good fit for quick follow-ups on Ethereum or Paysafecard transactions, or checking whether your 150 free spins have credited correctly after a deposit.
Company Legal Address
Where we are registered and how formal correspondence reaches us
Spinaud is registered and operates under the jurisdiction of Curaçao, where our gaming licence is issued and where our registered company address is maintained. This address is the official point of contact for legal correspondence, regulatory communications, and any formal notices directed to the company. For day-to-day player support, live chat, email, phone, and WhatsApp remain the fastest and most direct routes to our team.
Spinaud operates under the authorisation of Curaçao eGaming, a licensing body with long-standing authority over international online gaming operators. Licence holders must meet defined standards covering player fund protection, responsible gaming obligations, and ongoing compliance reporting - requirements we treat as a baseline, not a ceiling.
Our operating licence number is 8048/JAZ2022-054. This reference can be verified directly with the issuing authority, confirming that Spinaud is a legitimately authorised operator and not running under any unlicensed or grey-market arrangement. Transparency here is straightforward: the number is public, and the verification process is open to anyone who wants to check.
Every connection between your browser and our platform uses 256-bit SSL encryption. Your login credentials, personal data, and payment details are protected in transit, whether you are depositing via Visa, topping up through Skrill, or withdrawing in Bitcoin, USDT, or any other supported method. No plain-text transmission, no exceptions.
All games on Spinaud use certified random number generators. This covers slots from NetEnt and Pragmatic Play, live dealer tables powered by Evolution, and every other product category on the platform. Published RTP figures reflect independently verified return rates - not internal projections or marketing estimates.
Press and Partners
Reach the Spinaud team for media inquiries, affiliate opportunities, and commercial discussions.
Spinaud's communications team handles all media inquiries, editorial requests, and interview coordination. Journalists covering Australian online gaming, fintech payments, or sports betting are welcome to get in touch directly by email. We typically respond to press requests within one business day and can provide verified figures, executive commentary, or background briefings on request.
Our product range spans casino, live dealer tables, poker, sports, and esports betting, all available to Australian players in AUD. We work with providers including Evolution, Pragmatic Play, NetEnt, and Push Gaming - names any gaming journalist will recognise. For data-driven stories, we can share aggregate play statistics, payment method adoption trends, or market commentary specific to the Australian context. We do not issue embargoed material without prior agreement, but we do accommodate tight deadlines where we can.
Affiliate and commercial partnerships are managed by a dedicated partnerships team. We are open to discussions with affiliate networks, comparison platforms, and responsible gambling organisations operating in Australia. Our affiliate programme offers competitive revenue-share structures with real-time reporting and AUD payouts via Skrill, Neteller, or bank transfer. If you represent a content platform or media property with an Australian audience, start the conversation by reaching out through the contact form on this page or directly via our partnerships email.
Software providers, payment processors, and technology partners can reach our integrations team through the same contact channel. On the payments side we already work with Visa, Mastercard, Skrill, Neteller, Paysafecard, TRON, Bitcoin, Ethereum, USDT, Litecoin, and Tether, and we review new processor relationships on a rolling quarterly basis. All commercial discussions are treated as confidential until both parties agree otherwise in writing.