Play Smart: Spinaud's Responsible Gaming Tools and Support
We want every session at Spinaud to stay enjoyable, not stressful. That means putting real controls in your hands: deposit limits, session timers, a cooling-off period, and self-exclusion available any time you need it.
Responsible Gaming
Practical controls to keep gambling fun and within your limits
Gambling should stay entertaining, not become a source of financial pressure. At Spinaud, we give you a practical set of controls over your own play. Adjust any of them at any time through account settings or by contacting support via live chat.
Cap your daily, weekly, or monthly top-ups at a level that fits your budget. A reduction applies immediately; an increase waits 24 hours before it takes effect.
Pick a session length and we will alert you when you reach it. A small prompt helps you make a deliberate choice rather than losing track of time.
Periodic pop-ups show your current session duration and net result. Off by default - enable it any time from your account settings.
Step away for 24 hours, 7 days, or 30 days without closing your account. Login is disabled during the period, and no promotional emails are sent.
Lock your account from 6 months up to 5 years. Spinaud will not process a new registration from you while an exclusion is active.
Account Tools
Manage your limits, breaks, and account access from one place
Spinaud gives players direct access to a set of controls built into the account dashboard. These tools cover spending, time, and account access, and most changes take effect immediately, without needing to contact support.
Deposit limits cap how much you can add to your balance over a chosen period, daily, weekly, or monthly. Increasing a limit includes a built-in cooling period to prevent impulsive decisions, while reducing your limit applies straight away.
Session reminders notify you when you have been playing for a preset amount of time, helping you keep track of how long you spend at the tables or on slots like Gates of Olympus. A cool-off period lets you step back from the site temporarily without closing your account permanently.
For a more serious commitment, self-exclusion is available for a fixed minimum period. Once activated, it cannot be reversed early, and that firm boundary is the point. If you are unsure which tool suits your situation, our support team is available through live chat or WhatsApp around the clock.
Deposit Limits
Cap what you fund per day, week, or month to keep your spending predictable.
Setting a deposit limit is one of the most direct ways to manage your play. Choose a daily, weekly, or monthly cap in AUD, and Spinaud enforces it automatically - no manual tracking on your end.
| Method | Min (AUD) | Max (AUD) | Speed | Fee |
|---|---|---|---|---|
| Visa / Mastercard | 10 | 5,000 | Instant | None |
| Skrill / Neteller | 10 | 2,000 | Instant | 2.5% |
| Paysafecard | 10 | 1,000 | Instant | None |
| Bitcoin / Ethereum | 20 | 50,000 | 10-60 min | None |
| USDT / Tether | 20 | 50,000 | Instant | None |
| TRON / Litecoin | 20 | 50,000 | Instant - 30 min | None |
Log in and click your profile icon in the top-right corner. Navigate to Account Settings, then select the Responsible Gaming tab.
Select daily, weekly, or monthly. A shorter window tends to give you the clearest picture of how much you are actually spending.
Enter the amount and confirm. Reductions apply immediately. If you want to raise a limit later, a 24-hour cooling period applies before the higher amount becomes active.
Head to the Cashier tab and submit a withdrawal request using any of the methods listed. Most crypto options clear without a fee.
Loss Limit
Set a personal ceiling on losses to keep every session within a budget you control.
A loss limit lets you cap how much you can lose in a single day, week, or month - whichever timeframe best fits your playing habits. Once you reach that ceiling, Spinaud automatically pauses real-money betting for the remainder of that period, no manual intervention required.
Setting a new limit, or reducing an existing one, takes effect immediately. Raising a limit is slower by design: a mandatory 24-hour cooling-off period applies before the change goes live. That delay gives you space to step back from any decision made in the heat of a losing session. You can review and update all loss limits at any time in the Responsible Gaming section of your account dashboard.
A practical starting point is anchoring your monthly ceiling to what you would comfortably spend on other leisure in a normal month. AUD 50 to AUD 150 per week is a range many casual players find workable without sessions feeling artificially cut short. If you are unsure what figure makes sense for your situation, our support team is reachable via live chat, WhatsApp, or phone at any hour of the day.
Session-Time Limit
Set a time boundary before you start and let the system hold it for you.
A session-time limit lets you decide, before you log in, how long you want to play in a single sitting. Once set - whether that is 30 minutes, 90 minutes, or a few hours - Spinaud tracks your active time and sends a clear alert when you are approaching the end of your chosen window.
When the limit expires, the session closes and play stops. There is no grace period to squeeze in one more spin. Automatic enforcement removes the split-second decision that often leads to unplanned extended play - especially during high-tempo live dealer rounds or a lengthy run on a slot like Gates of Olympus.
Changing your limit is straightforward. Reductions take effect immediately. Increases require a 24-hour cooling period before they activate; this delay gives you time to reconsider rather than acting on a passing impulse. Head to "Responsible Gaming" inside your account settings to review or adjust your preferences at any point.
Our live chat and WhatsApp support lines are open around the clock. If you need help locating these controls or want to talk through which limits suit your play style, the team can walk you through the options.
Reality Check
Built-in session reminders so you always know where you stand
Time slips away when you're playing slots like Gates of Olympus or watching live tables from Evolution. The Reality Check tool is there to cut through that flow and bring your session back into view at regular intervals you control.
Once activated, a notification appears at your chosen interval, every 30 minutes, every hour, or any frequency that works for you. It shows how long your current session has been running and how much you've wagered in AUD. From that screen you can keep going, revise your limits, or close the session. The whole check takes a few seconds.
Setting an interval before a deposit-heavy session is worth the two minutes it takes. Pair it with your AUD deposit caps or daily session limits and you have two separate, independent signals rather than relying on memory alone.
Players who want to set it up with some guidance can reach our team through live chat or WhatsApp any time of day. Activating Reality Check takes under two minutes in your account settings, and you can change or remove the interval at any point.
Cool-Off Period
A short, self-managed pause that takes effect immediately
A cool-off period lets you step back from your Spinaud account for a defined stretch - 24 hours, 72 hours, or up to 30 days - without committing to a full self-exclusion. During that window your account remains open, but placing bets, spinning slots like Gates of Olympus or Starburst, and joining live tables powered by Evolution are all disabled until the period expires on its own.
The difference from self-exclusion matters. Self-exclusion is a longer commitment, typically measured in months or years, and requires contacting our support team to start. A cool-off is handled entirely within your account settings, activates within seconds of confirmation, and lifts automatically once the chosen time is up. No reactivation step is needed.
To set one, go to Account, select Responsible Gaming, then Cool-Off Period, choose your duration, and confirm. Any pending withdrawals, whether to Visa, Skrill, Bitcoin, or another method, continue to process normally throughout.
If you find yourself repeatedly setting short cool-offs in quick succession, that pattern is worth paying attention to. Our team is available around the clock via live chat or WhatsApp and can walk you through longer-term options if that feels more appropriate.
Self-Exclusion
Block your account for a set period, or permanently, at any time.
Taking a break from gambling is sometimes the right call, and self-exclusion is one of the most direct ways to do it. Through your Spinaud account settings, you can request a voluntary exclusion for a set period - from 30 days up to five years - or choose a permanent block with no automatic reopening.
Once active, self-exclusion prevents login, deposits, and access to promotions. Pending withdrawals continue to process as normal. Any balance held at the time can be withdrawn by contacting our support team via Live Chat, Email, or WhatsApp.
Gamblers Anonymous Australia and Gambling Help Online (1800 858 858, available 24/7) offer free counselling and peer support for anyone who feels their gambling has become a problem. Lifeline (13 11 14) is available around the clock for broader mental health support.
Self-exclusion is not a punishment, and requesting it carries no stigma. If play stops feeling like entertainment, or you find yourself chasing losses, activate it straight away through account settings or contact support directly - we will process your request without delay.
Support Organisations
Free, confidential help is available any time you need it
When gambling stops being enjoyable, trained support is available around the clock. Several free, confidential services are run by specialists in problem gambling, reachable by phone or online chat at any hour of the day. Contacting any of these organisations carries no cost and no obligation to continue.
Call 1800 858 858 or use the webchat at gamblinghelponline.org.au. Free, confidential support from specialists in gambling-related harm, available every hour of the day.
Reach a crisis counsellor on 13 11 14 at any time. Text and online chat are available for those who prefer not to speak by phone.
Peer-led meetings run regularly in person and via video. Members share firsthand experience of recovery, which many find as helpful as formal counselling.
Call 1300 22 4636 or chat at beyondblue.org.au. Gambling problems often connect to anxiety or low mood, and counsellors here are trained to address both.
Free financial counselling on 1800 007 007. If gambling debts are adding pressure, an accredited counsellor can help map a realistic repayment plan without judgment.