How Spinaud Protects Your Personal Data

Spinaud collects personal information you provide directly: name, email address, date of birth, residential address, and payment details. We support a broad range of deposit and withdrawal methods including Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum, USDT, TRON, Litecoin, Tether, and Paysafecard. We also gather technical data such as IP address, device type, and session logs to maintain account security and detect irregular activity.

Your data is used to process transactions, verify your identity as required under our operating licence, and personalise your experience across casino, live casino, slots, poker, sports, and esports products. We do not sell your data to third parties. Information is shared only with licensed payment processors, identity verification providers, and platform suppliers including Evolution, Pragmatic Play, NetEnt, and Push Gaming, each bound by strict contractual data agreements.

You may request access to, correction of, or deletion of your personal data at any time by contacting support via live chat, email, phone, or WhatsApp. Requests are handled within 30 days. Transaction records are retained for a minimum of five years to satisfy anti-money-laundering obligations under our licence.

When you create an account, we collect your name, email address, date of birth, and residential address. Identity verification may also require a government-issued document. Payment transactions processed through Visa, Mastercard, Bitcoin, Skrill, or any other supported method generate their own records, including transaction IDs, amounts in AUD, and timestamps tied to your account.

Technical information is collected automatically on every visit: IP address, browser type, device identifiers, and session duration. Support interactions via live chat, WhatsApp, phone, or email are logged and retained for quality assurance and dispute resolution. Cookies record navigation patterns across the site, including which titles you browse or launch, which helps us surface relevant content without serving irrelevant promotions.

All processing rests on a defined legal basis - consent, contractual necessity, or legitimate interest, depending on the data category. Your information is used to maintain your account, process AUD withdrawals, flag suspicious activity, and meet applicable reporting obligations. We do not sell personal data to third parties or use it for unrelated commercial profiling. Retention periods differ by category: account records are held for up to seven years after closure to satisfy anti-money laundering requirements.

We store personal data on servers located within secure, access-controlled data centres. All information you provide during registration, deposits, or support interactions is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption. Access is restricted to authorised staff, and access logs are reviewed on a regular schedule.

Retention periods depend on the category of data involved. Account records and transaction histories are kept for a minimum of five years after account closure, in line with anti-money laundering and financial record-keeping requirements. Payment details, covering cards such as Visa and Mastercard as well as crypto wallets for Bitcoin, Ethereum, and USDT, are retained only for as long as needed to settle transactions and resolve disputes.

We do not hold personal information beyond what the law or our operational needs require. When a retention period ends, data is deleted or anonymised using methods that prevent reconstruction. If you close your account and request erasure, we will action that within 30 days, except where applicable legal obligations override the request.

As a Spinaud member, you hold several enforceable rights over the personal data we collect and process - these apply whether your account is active or closed.

You can request a full copy of the data we hold at any time, covering registration details, transaction history, and marketing preferences on file. If any record is inaccurate, you can ask us to correct it. Where processing is no longer necessary, you may request deletion of your account data, subject to our obligation to retain certain records for regulatory and anti-money laundering compliance.

To exercise any of these rights, contact our team via live chat, email, WhatsApp, or phone. We aim to respond within 30 days. In cases requiring identity verification, we may ask for additional documentation before processing the request.

You can also restrict how we use your data for marketing at any point, including opting out of promotional emails directly through your account settings. If you believe your rights have not been respected, you have the option to raise a complaint with the relevant data protection authority in your jurisdiction.

Cookies are small text files placed on your device when you visit Spinaud. We use them to keep your session active, remember your preferred currency (AUD), and restore your game history quickly - so returning to Gates of Olympus or Book of Dead picks up where you left off rather than starting from scratch.

We rely on three categories of cookies. Essential cookies manage login sessions and payment flows across Visa, Mastercard, and crypto methods like Bitcoin and Ethereum; the site cannot function without them. Analytics cookies collect anonymised data on page visits, feature usage, and load times - this tells us which parts of the site need improvement. Optional marketing cookies track referral sources and help us show promotional content relevant to your activity on the platform.

You can adjust cookie preferences at any time through your browser settings or the consent banner displayed on your first visit. Turning off analytics or marketing cookies does not affect access to games, live casino titles from Evolution, or any account feature. Essential cookies are exempt from this: they underpin secure transactions, account authentication, and deposit processing, so disabling them is not possible.

The General Data Protection Regulation is a European Union framework that defines how personal data must be collected, stored, and processed. Spinaud operates under a Curaçao eGaming licence and primarily serves Australian players in AUD, but we apply GDPR-aligned practices as a baseline for all users on the platform - regardless of where they are located.

You have the right to access the personal data we hold, request corrections to anything inaccurate, and ask for deletion where no legal obligation requires us to retain it. We do not sell data to third parties. Your information is shared only with verified payment processors - covering Visa, Mastercard, Skrill, Neteller, and cryptocurrency channels including Bitcoin, Ethereum, USDT, and TRON - and with game providers such as Evolution and Pragmatic Play, solely for service delivery.

Retention periods are tied to specific purposes. Anti-money-laundering regulations require us to keep certain transaction records for a defined period after account closure; beyond that, data is deleted or anonymised. If you want to submit a data access or erasure request, our team is reachable via live chat, email, WhatsApp, or phone.