Get in Touch - Four Ways to Reach Our Support Team
Our team handles everything from deposit questions to bonus terms across four contact channels: live chat, WhatsApp, email and phone. Most live chat queries are resolved in under five minutes.
Support Channels
Four direct routes to the Spinaud team, whenever you need us
Spinaud offers four ways to reach the support team, so you can pick whatever fits the moment. The team covers casino games, sports and esports betting, AUD and crypto payments, bonus queries, and account settings. If you have a quick question mid-session or a more involved issue that needs a paper trail, there is a channel built for it.
Calling is the most direct route when an issue is time-sensitive. A trained agent picks up and can act on payment or account problems straight away, without the back-and-forth of a text thread. Ideal for anything that feels too urgent to wait on a reply.
Send a detailed message for non-urgent queries, document requests, or anything requiring a written record. You receive a reference number on submission, and our team aims to respond within a few hours. Attaching screenshots or statements speeds up the process considerably.
The chat widget is available on every page and connects you to an agent in real time. It works well for quick checks on withdrawal status, bonus conditions, or game rules while you are mid-session. No login to a separate portal required.
Message us on WhatsApp when you are away from a desktop and want to handle something from your phone at your own pace. The conversation history stays in your app, so there is a clear record of what was agreed. Good for follow-ups on ongoing queries.
Operating Hours and Languages
Around-the-clock help in English across every contact channel
Spinaud's support team operates around the clock, seven days a week, with no scheduled downtime. Whether you contact us via live chat, WhatsApp, email, or phone, an agent is on duty at every hour of the day. There are no reduced overnight rosters and no weekend gaps. If you need assistance at 2 am on a Sunday, we are here.
The main support language is English, covering all four channels. Response speeds differ depending on the route you choose: live chat connects you to an agent within seconds during regular traffic periods, WhatsApp replies typically arrive within minutes, phone calls are answered directly, and email queries usually receive a full reply within a few hours. For anything requiring a detailed written record, email is the reliable option. For speed, live chat is the practical first stop.
All communication for Australian players is handled in local English, with no interpretation layer or offshore relay involved. Whether you are asking about a card payment via Visa or Mastercard, a crypto withdrawal in Bitcoin or Ethereum, or a wagering condition tied to a slot from Pragmatic Play, the same team handles it without handoffs. AUD-specific queries, including deposit limits, withdrawal processing windows, and currency conversion questions, fall within the same scope.
Phone support works well when you prefer to talk through an account issue rather than type it out, and it shares the same 24/7 availability as every other channel. WhatsApp suits players who want a conversational exchange but are away from a desktop browser. Whichever channel you pick, the level of attention is consistent - no contact method is treated as a lower priority than another.
Top 5 Questions Players Ask
Fast answers to what our players ask most often
The most common question we hear is about reaching the team. Spinaud runs four contact channels: live chat, WhatsApp, email, and phone. Live chat is available around the clock and handles most queries within a few minutes. Almost as frequently asked is the withdrawal timeline. Crypto payouts via Bitcoin, Ethereum, USDT, or TRON typically clear within an hour; Visa, Mastercard, Skrill, and Neteller withdrawals generally land within 24 hours to three business days, depending on the method and your bank.
Players frequently ask how the welcome offer actually works. The answer is a 100% match on the first deposit plus 150 free spins. Those spins apply across our featured slots, and titles like Gates of Olympus (96.50% RTP) and Book of Dead (96.21% RTP) are popular choices to use them on. Full wagering conditions are listed on the promotions page, not buried in small print.
A third concern we field is whether the platform is trustworthy. Our game content comes from recognised studios including Evolution, Pragmatic Play, NetEnt, and Push Gaming, each subject to independent RTP audits on every title. Full licensing details sit in the legal section further down this page.
The fifth question is about currency. Every Spinaud account is denominated in AUD, so Australian players deal with no conversion step at checkout. Deposit minimums vary by method, and Paysafecard is a practical choice for anyone who prefers to keep their bank details separate from their gaming balance.
How to Contact Support
Four channels, one team - pick whatever works for you
Spinaud's support team is reachable through four channels, so you can choose the one that fits your pace and situation. All channels connect to the same trained team, and there is no need to repeat yourself if you decide to switch methods mid-issue. Coverage spans account queries, payment questions, bonus terms, and anything else that comes up across the casino, sports, and esports products.
The quickest option for most situations. Click the chat icon in the bottom corner of any page to connect with an agent directly. Typical wait times sit well under two minutes, which makes this the practical first stop for account access problems, bonus queries, or anything you need resolved before a session starts.
Send a message to the Spinaud WhatsApp number for flexible support that fits around your schedule. This channel suits players who prefer messaging over a phone call or are away from a desktop. Agents respond during staffed hours and pick up the thread exactly where it left off, so you are not explaining the issue from scratch.
Call the support line when talking through a problem directly is easier than typing. This channel works particularly well for complex account verifications or payment disputes where written back-and-forth slows things down. Have your player ID and any relevant transaction details ready before you dial to keep the call efficient.
Email is the right choice for detailed requests: document submissions, formal complaints, or any matter where a written record matters. Send your message to the support address listed in your account dashboard. Replies typically arrive within 24 hours, and the team will follow up until the issue reaches a full resolution.
Contacts for Partners and Affiliates
Dedicated channels for affiliate managers, media buyers, and commercial partners
Spinaud keeps affiliate and partner inquiries on a separate track from player support, so your messages reach the right people without delay. From first-contact applications through to ongoing campaign management and commission reviews, each of the channels below is staffed by team members familiar with affiliate workflows. Response times for business inquiries average one business day, though live chat and WhatsApp are faster for straightforward questions.
Our partnership phone line handles time-sensitive matters: campaign go-live approvals, billing discrepancies, or anything that would take too many back-and-forth emails to resolve. The affiliate desk operates during Australian Eastern Standard Time business hours - check our contact page for the current number.
Email suits anything that needs a paper trail - formal applications, commission structure proposals, invoices, and dispute escalations. Include your affiliate ID and traffic volume in your first message so the team can route your request to the correct account manager quickly.
Live chat is the fastest route for quick operational questions: broken tracking links, missing creative assets, or unclear payment statuses. Open a chat and identify yourself as an affiliate straight away so the agent can transfer you to the partnerships queue rather than general support.
Approved affiliates who have been assigned a dedicated account manager can communicate via WhatsApp for ongoing campaign coordination. This channel opens once your account reaches active status and is best suited to short updates and approvals rather than formal contract matters.
Frequently Asked Questions
Straight answers to what players ask most before and after they play.
Is Spinaud a legitimate casino?
Spinaud holds a Curaçao eGaming licence and sources every game from verified studios: Evolution, Pragmatic Play, NetEnt, and Push Gaming. Each of those providers carries independent compliance certifications you can check on their own sites.
How do I know the site is not a scam?
Legitimate casinos display a real licence, name their software providers, and have verifiable withdrawal records. Spinaud lists its licensing details in the legal footer. All four of our game studios are publicly regulated. If something feels off, contact our support team directly before depositing.
How long does a withdrawal take?
Crypto payouts (Bitcoin, Ethereum, USDT, Litecoin, Tether, TRON) typically clear within a few hours. Visa, Mastercard, Skrill, and Neteller withdrawals usually settle within 1-3 business days, depending on your provider.
Why is my withdrawal still pending?
Pending status means the request is in our review queue, normally cleared within 24 hours. The most common cause of extended holds is incomplete identity verification. Once your documents are approved, subsequent withdrawals move through faster.
What payment methods are available?
Cards (Visa, Mastercard), e-wallets (Skrill, Neteller), Paysafecard, and a full crypto range: Bitcoin, Ethereum, USDT, Litecoin, Tether, and TRON.
What welcome offer do new players receive?
A 100% deposit match plus 150 free spins. Full wagering terms are on the promotions page - read them before opting in.
What are the RTPs on top games?
Starburst (NetEnt) runs at 96.09%. Book of Dead sits at 96.21%. Gates of Olympus by Pragmatic Play carries a 96.5% base RTP.
How do I contact support?
Live chat is the fastest route, available around the clock. We also handle queries by email, phone, and WhatsApp.
Do I need to verify my identity before withdrawing?
Yes. A government-issued ID and proof of address are required. Upload both through your account dashboard; verification typically completes within 24 hours.
Does Spinaud work on mobile?
The full platform, including live tables, sports, and esports, runs in any modern mobile browser. No app download is required.
What products are on the platform?
Slots, live casino, poker, sports betting, and esports wagering are all available from the same account.
What currency do Australian players use?
Accounts operate in AUD. Crypto deposits convert to AUD at the rate in effect at the time of the transaction.